Unlock phone issues

MagsR · ‎16-02-2021

I have a S8 that I purchased. I've just brought a new phone, but wish to give my old phone to my husband who is with EE. I have put his SIM card in my new phone and it works fine. I put it in my S8 and it comes up with a message to Enter SIM card unlock PIN. Which I do and it works fine. It then comes up with another message "SIM network PIN blocked. Enter SIM network PUK." I was told phone needed to be unlocked. I have an unlocking code but it doesn't work. Where / how do I enter the unlocking code?

MagsR · ‎16-02-2021

Thank you. Will keep sn eye out for an email.

MI5 · ‎16-02-2021

Best of luck @MagsR

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TheresaV · ‎17-02-2021

Good morning @MagsR

I will send you a private message as we need a few more personal details before we can pass this on. Hopefully we can get your unlocking code asap

Thanks also for the tag @MI5 @Bambino

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