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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Unable to upgrade 2nd device

I have two devices linked to my account. My own phone and my son's phone. My son's phone is due for a free upgrade. But when I click the 'upgrade now' link in my O2 (or on the website when I'm signed in) the next page displays my own phone number, no...

Cannot access MyO2 on laptop or sign in to app

Hi, I am currently having trouble logging into my MyO2, I cant login to view my account on my laptop, tried different browsers, tried firewall and antivirus settings, tried restarting my router. I also cant login to the MyO2 app on my iphone. I can h...

Receiving SMS texts

Hi,I have a Samsung S8 that is operated through Giff Gaff. Had the phone since September 20 and I was previously with Tesco mobile on an older Samsung phone. My Wife and I have a joint Greek bank account but I am unable to receive SMS texts from the ...

Resolved! Extras

How do I cancel an extra ( Disney plus )

Resolved! Forgotten password

My son has forgotten his password and security answer for his my O2 app, how does he reset them? Many thanks

Refund

Please may I have a refund on two premium numbers

Refund request

Please can you help. I have had to use my mobile on premium numbers as landline not working and waiting on engineer. Can I get a refund for charges made on these numbers

Resolved! possible fraud

my message app has just informed me that I have just got a premium number on my phone.The phone hasnt been used during this time I havnt opened the message advice please

Issue with my O2 app

Every time I attempt to log into the My O2, it continually says “Oops. My O2 isn’t available to you yet. If you’re new to O2, it can take up to 48 hours for your account to be ready.” I registered on the app in December, and have tried contacting O2 ...

Resolved! Joining O2

Hi,I have joined O2 and brought my number over from my previous network. My old number should have transferred to my O2 SIM now and it seems to have done this, however, the number on my My O2 account is still showing as the number registered to the S...

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