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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Scam text?

Just purchased a new phone and received a message saying my latest bill could not be processed and my o2 services would be disabled unless I updated my info. I merrily began doing this, assuming it was because of the new phone. Until it got to the pa...

Resolved! legit email?

Can anyone tell me if this is an email address that i would recieve legit o2 emails from please? news@email-o2.co.uk It's an email about terms and conditions changing

Resolved! I have been sent a link to 'o2uk.imicampaign.com/ What is this, please

I have been sent by O2 a link to o2uk.imicampaign.com/… which doesn't open… can anyone trll me what this is Thanks

Resolved! Sim Only

Can I go onto Sim only if I’m still paying of my device?

Resolved! Getting away from O2 - how??

TEXT 85075 with PAC, it says. Nope. Try "INFO" and it tells you togo back to the place that says TEXT 85075 with PAC. Or just visit MyO2 and sign in. Nope. No "let me out of this nightmare, cancel my contract and give me my PAC code" button. Final op...

Resolved! Change my email

My email is my old phones email now I have a new phone and new email it send stuff to that phone

Resolved! O2 App

I have the app which shows my mobile, my Apple Watch and my daughters mobile but I can’t see my sons. Can you just add the number to the app pls? Tks

Resolved! Contact number

I would just like to speak to someone at O2 - how difficult is to find a contact number!

Resolved! Number transfer.

I got a break contract out on Saturday and was waiting for my old number to be transferred over to my new sim it was supposed to happen today. My old phone is out of service now but my number hasn’t been transferred?

Resolved! Name change

How do i change my surname and marital status? The website is taking me round in circles

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