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Unlock phone issues

MagsR
Level 1: Joiner
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Registered:
I have a S8 that I purchased. I've just brought a new phone, but wish to give my old phone to my husband who is with EE. I have put his SIM card in my new phone and it works fine. I put it in my S8 and it comes up with a message to Enter SIM card unlock PIN. Which I do and it works fine. It then comes up with another message "SIM network PIN blocked. Enter SIM network PUK." I was told phone needed to be unlocked. I have an unlocking code but it doesn't work. Where / how do I enter the unlocking code?
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MagsR
Level 1: Joiner
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Thank you. Will keep sn eye out for an email.
Message 11 of 13
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MI5
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Best of luck @MagsR 

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 13
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TheresaV
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Good morning @MagsR 

 

I will send you a private message as we need a few more personal details before we can pass this on. Hopefully we can get your unlocking code asap smiling

 

Thanks also for the tag @MI5 @Bambino 

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Message 13 of 13
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