Solved: Re: Underground Wifi Extra

Scorpion · ‎10-06-2023

Hello I have been unable to connect to the WIFI underground for about 6 months now.

I have registered with o2 wifi.

The messages that come up when attempting to connect th WIFI Extra are 'Check password and try again', 'Could not connect to wifi network', 'Signal strength strong'....

Does anyone have any ideas what I can do. Trying to contact customer service is ridiculous and I have also been communicating via twitter.

Any help would be greatly appreciated.

MI5 · ‎10-06-2023

@Scorpion

Virgin have shut down the wifi service on LU.

4g is being rolled out to cover the closure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-06-2023

@Scorpion

Virgin have shut down the wifi service on LU.

4g is being rolled out to cover the closure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎10-06-2023

@Scorpion - This is why: https://www.standard.co.uk/tech/london-underground-tube-wifi-how-to-connect-4g-5g-b1071947.html

Links to O2 Social Media Team here

O2

Underground Wifi Extra

Payment

will my simcard lose efficacy？

Changing my contact device number

Disney+

My old sim does not fit my new phone