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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Unable to access my bills,I just find a continuous loop asking me to sign in to My O2 when I am in M

Unable to access my bills through My O2 just get a never ending loop asking me to sign in even though signed in. Just trying to see why charged extra airtime on unlimited plan.

Resolved! Bill for device

Hello. I tried to find bills for my device but unfortunately I can’t find that. I found only for airtime bill but I need for device as well. Where should I find that?

Resolved! O2 roaming

Will I get 02 roaming in turkey

Resolved! LeavingO2

I’ve paid final bill, we have switched to another network but still waiting over 2weeks for you to release my number!

Resolved! Monthly increase on SIM only

Why has my monthly direct debit increased? I'm on O2 SIM only as I own my mobile.

Resolved! contract

Payment too high

Resolved! My02

Why can I no longer log in

Resolved! Address change

I need to change my address details but unable to on app or desktop site

Resolved! Can someone explain to me why I have a charge of £10.99 for things I have bought when I haven't.

Can someone explain to me why I have a charge of £10.99 for things I have bought when I haven't.

Resolved! Upgrade - want to swap device

Hii recently upgraded my contract but accidentally ordered an iPhone 14 when I want the iPhone 14pro max. Still within my 14 days so can I change/swap the handset?

O2

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