05-08-2024 20:01 - edited 05-08-2024 20:05
05-08-2024 20:01 - edited 05-08-2024 20:05
I've had a text telling me my bill - and I assume it's my final bill, because I've left o2 - has a balance in my favour of £5.18. I'm told I can have this repaid to me, if I go to 'view bills' in my account - but my account is empty of everything now, including access to bills.
Frustrating.
on 05-08-2024 20:09
Contact Payment Management
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
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on 06-08-2024 08:35
You should also receive an email of the same, which, at the very bottom, has a link saying “view my bill” which should work and give you the option to request the refund.