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Unable to access refund on my last bill

RHD46
Level 1: Joiner
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I've had a text telling me my bill - and I assume it's my final bill, because I've left o2 - has a balance in my favour of £5.18. I'm told I can have this repaid to me, if I go to 'view bills' in my account - but my account is empty of everything now, including access to bills.

Frustrating.

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Enlli
Level 67: Unsung hero
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Contact Payment Management 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@RHD46 

You should also receive an email of the same, which, at the very bottom, has a link saying “view my bill” which should work and give you the option to request the refund. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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