My O2
Get help and support from the community related to My O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9727 Views
  • 1 replies
  • 1 kudos

Upgrade

I applied for an upgrade and was told you would get back to me in 24 hours that wS 2 days ago

Marg3 by Level 1: Joiner
  • 232 Views
  • 1 replies
  • 0 kudos

Cancel the contract

A few months ago, virgin media included a sim card with my plan, i did not want the sim card and did not use it, and lost it. I have been trying to cancel this service but i cannot because it needs a verification text to that number. i tried to chang...

Keita by Level 1: Joiner
  • 2710 Views
  • 3 replies
  • 0 kudos

Contract expiry date

Hi we were transferred from virgin media contract. Im trying to find out when the contract expires?

Simon6767 by Level 1: Joiner
  • 826 Views
  • 1 replies
  • 0 kudos

Phone bill

hi im on holiday abroad and i forgot to pay my direct debit phone bill which is now overdue. i just realised this and want to log in and pay but i cant because to log in i need a verification text message which i cant receive because my number has be...

1kian by Level 1: Joiner
  • 304 Views
  • 1 replies
  • 0 kudos

Upgrade

I recently applied to upgrade early for new phone which I think got declined! But you still took the fee? When will I get that back

Xana1990 by Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

E sim

I am in Thailand and have had my phone with my o2 sim stolen. Is there any way I can add an e sim to my new phone I have purchased with my existing phone number so I can login to my emails/ banks etc?

Call log

Hello, I need to access an incoming call log for April and May 2024. Please can you tell me how I can access this information

PF01 by Level 1: Joiner
  • 240 Views
  • 1 replies
  • 0 kudos

Issue

Hello I added £10 to my phone with my Rewards, it hasn’t added to my phone ?

Service unavailable abroad

Hi, I am currently abroad in Romania. My phone service stopped working completely yesterday in the afternoon and I’ve not been able to get it back up and running even though I put a payment through. I have been struggling financially, and therefore r...