URGENT

[-sha90]

My contract finished. I don’t live in England. I paid my final bill. You charged me for a device plan for a month after the 3 year plan was over. I want the money back. 

When I try to login to my online account you need to txt me a code to a UK number to get access.

As stated above, I can’t access my phone living in Australia.

This is not acceptable behaviour. You’ve charged me with out my authorisation for the transaction. 

Please return the money and compensate me asap if I will seek legal advice and sue you for wrongdoings.

Mr Shaun

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[TallTrees]

Dear Shaun Douglas

@-sha90 no one from o2 customer services will read your message. 

We are a customer to customer COMMUNITY 

To try and address your problem suggest you may be able to contact o2 on their SOCIAL MEDIA SITES

These are mentioned in this guide

Guide: How to find help & contact O2 

Send them a message and you can establish why there may be an extra charge. 

Good luck and best wishes.

YOU SHOULD REMOVE PERSONAL INFORMATION THIS IS AN OPEN FORUM

*FLAGGED MODERATOR *

[gmarkj]

If you didn't tell o2 to close the account then it will continue to run @-sha90 

Guide: Cancelling Your Contract