No service

N11 · ‎25-06-2024

Good morning

i am trying to activate my eSIM but unfortunately I have had no service in my phone since talking to o2 yesterday so can not receive any texts to verify the account what do u do?

TallTrees · ‎25-06-2024

YOU INSTALL esim from MYO2

@N11

READ HERE

Guide: Sim Swap: a mini guide 2017 update

OR

You use the QR code provided on the esim packet, and then it installs and activates if doing a sim swap from a previous o2 sim card than follow this guide Guide: Sim Swap: a mini guide 2017 update

HAPPINESS IS BEE SHAPED

MI5 · ‎25-06-2024

@N11

Apart from waiting for the post to arrive with your QR code, you can go in store with photo ID which will be the quickest way forward for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎25-06-2024

Others have had to remove the physical sim when switching to an eSim as well @N11

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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