Transfer number across to O2

[WildRam]

Ordered a new Sim for my wife on Thursday and gave the agent a PAC code when ordering to transfer her number across to O2
SIM arrived today and is working but with temporary number. Looking online it states it will take 24 hours for the number to transfer. Is that 24 hours from when SIM was input into the phone? Or should it already be sorted having given it to agent on Thursday last week? Do I need to do anything else? Tried to call and live chat but not getting through.

[MI5 · Accepted solution]

@WildRam 

Send the form here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number and if you get a text back to the number you are keeping, it has been accepted. If not, call O2 Guide: Coronavirus Community Help and Support 

[TallTrees]

Hello @WildRam 

Hope all goes through quickly for you with advices and welcome to the o2 community forum. 

Best wishes TallTrees 

[Marjo]

Hey @WildRam keep us updated on how it goes with this and if you have any further questions.

[WildRam]

Still on the new temp number rather than number I wanted bring across. Should I can now? What’s the best route to speak to somebody as always get no where when trying to get through

[Cleoriff]

@WildRam 

I'll ask one of our account advisors to help.

@O2Lisa @Korey01 @O2Richard are you able to help here please?

[O2Richard]

Thanks @Cleoriff  ill pick this up

Hi @WildRam 

I will have a look into this for to see what the delay is, i will pm you to get more details

Thanks

Rich

[O2Richard]

Hey @Cleoriff This has now been resolved now i have confirmed trasnsfer date with @WildRam 

[Cleoriff]

Great news @O2Richard 

[MI5]

Good news @O2Richard