The new 'My O2' Android app

[SamsungFanBoy]

I've just had my update through. It has some cool features. You can now see which of your contacts are on O2 and who are using the My O2 app. From My O2, you can send a message to that user. (Maybe this is RCS?) There's also a My O2 assistant called 'Aura' where you speak to it to find out things about your account. You can also exchange live messages with an O2 customer service agent on this new app. Still finding my way through. There's still some features that need ironing out a bit but cool new app either way.

[EmilieT]

Thanks for the mention @gmarkj! As I said in the other thread we were just chatting on, there were known issues around usage/data display but they've now all been resolved, so for those of you still having problems we'll need to dig deeper 

Just to check first - do you have the very latest version of the app available to you? If you do and are still experiencing some issues, I'll need a confirmation of your O2 number and Full name in a Private Message, and screenshots of the error - which you've already provided here @gmarkj so all good for you, but summarising what info I'll need for anyone else in the same situation.

Thanks for your help and patience everyone, we'll get it sorted together 

[gmarkj]

As far as I can tell I am using the latest version of the app @EmilieT - I deleted it, and any associated files, this morning and have reinstalled it from the Play store.
It says I am using 11.0.39 which was released on 19 July.

[EmilieT]

Cheers @gmarkj, I've just got your PM as well so we'll get this looked into

[gmarkj]

Quick update: everything is working again!
Haven't done anything this end since the last check, but opening the app this morning and all of the missing information has loaded correctly.
Many thanks @EmilieT as whichever buttons you pressed seem to have done the trick!!

[EmilieT]

Good to hear @gmarkj, and thanks for letting me know!  A good way to end the week