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Text not delivered

Bryn2
Level 1: Joiner
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Recently transferred to O2 along with my original mobile number. Text are coming up with not delivered. Checked settings- phone and the number is showing the number allocated when joining O2 and not my number that has been transferred. Whilst it will allow me to change the number it will not save and reverts back 

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MI5
Level 94: Supreme
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Registered:

@Bryn2 

Try resetting your network settings, if not, you'll need a new blank sim from O2 and then do a sim swap Guide: Sim Swap: a mini guide 2017 update 

May not fix the delivery report issue though as iOS16 always throws that error message with O2.

You need to precede your texts with *0# to get an accurate status.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150429 Posts
  • 642 Topics
  • 28641 Solutions
Registered:

@Bryn2 

Try resetting your network settings, if not, you'll need a new blank sim from O2 and then do a sim swap Guide: Sim Swap: a mini guide 2017 update 

May not fix the delivery report issue though as iOS16 always throws that error message with O2.

You need to precede your texts with *0# to get an accurate status.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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