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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8587 Views
  • 1 replies
  • 1 kudos

Resolved! Holiday

Hi I am travelling to Zakynthos, will I be able to use my phone as usual mover there please?

Adam58 by • Level 1: Joiner
  • 402 Views
  • 1 replies
  • 0 kudos

Resolved! O2 app and multiple accounts

Hi all, I'm hoping there's an easy answer to this....can't seem to find anything definitive on O2's website. I have 2 numbers on my account and the second is used by my other half. Unfortunately they are unable to view their details in the O2 app, a ...

Resolved! Unlocking phone

I've swapped my O2 sim to a new phone and want to sell my old one.How do I unlock it?

Dawnb by • Level 1: Joiner
  • 457 Views
  • 1 replies
  • 0 kudos

Resolved! 4G but no service

Hi, I recently have paid my bill for my phone, however today I have 4G/5G but when I attempt to use apps or internet it doesn’t work or load. I have full data, it works when I connect to wifi. I have tried airplane mode and tried switching phone off ...

GuruJ by • Level 1: Joiner
  • 519 Views
  • 1 replies
  • 0 kudos

Resolved! Direct Debit

I’d like to reinstate my direct debit please.

Payment5 by • Level 1: Joiner
  • 459 Views
  • 1 replies
  • 0 kudos

Resolved! Hello

Hello my brothers new sim card expired, he didnt top up and it has no signal nothing he cant login into 02 aswell. Thanks

HelpSim12 by • Level 1: Joiner
  • 662 Views
  • 1 replies
  • 1 kudos

Resolved! Fraud help

On Thursday (4th aug) I fell victim to a fraudulent phone call stating that I was eligible for 30% discount on My O2 contract. What happened was they hacked My O2 using the pen that I gave them and ordered two iPhone 13 on 36 month contract. Luckily ...

Tausi007 by • Level 1: Joiner
  • 965 Views
  • 3 replies
  • 0 kudos

Resolved! Hello

Hello hello, I had the £15 tariff and when I activated it again for this month, another £5 tariff was activated and now even that £5 would not be there anymore, I would say that I do not have any tariff selected

Giorgi by • Level 1: Joiner
  • 311 Views
  • 1 replies
  • 0 kudos

Resolved! Holiday

Can I use my phone in Turkey?

Xxeer by • Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos
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