Myo2 account no longer exists

[S_ConnorsBXM]

Hello, I have a contract with O2 that I have had for nearly a year. I was given a device upgrade at 6months from being on a SIM Only plan and got the Samsung Galaxy S22 Ultra. I've been 1 month overdue which is getting paid in full on Thursday with this month bill but when trying to login to the MyO2 app it says that I have no products. In the past when I was overdue I was given the option to pay at same time I pay the next bill and had no issues. This time I've been fully restricted for both incoming and outgoing calls and texts and now my MyO2 account isn't working. I have always paid in full everytime I've been overdue because of emergency situation. I need ro know if I've been fully terminated or if my account can be reactivated upon payment. I don't want to lose this number and have to move to another network as I really like being with O2. I get paid in 2 days and can pay all costs in full. Only issue is on how I'm going to pay the bill if I can't access my O2 account to pay.

Thank you 

[jonsie · Accepted solution]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Bambino]

@S_ConnorsBXM You need to follow the advice given to you by @jonsie as soon as you possibly can. If you have no phone to use, download Skype: Guide: A Guide to Skype