Where is my order?

[Mac120]

Hi all,

I ordered a phone on the 30/09/22 and paid for 1 day turn around. Its now the 04/10/22 and I still haven't even received my dispatch email!

Can't use the live webchat either as it redirects me to the app and it won't let me sign into the app as I haven't got an o2 phone number until my phone arrives.

So how can I find out what is happening and here my phone might be? 

[jonsie · Accepted solution]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Mac120]

Hi Jonsie, this was unfortunately absolutely no help, rang the customer service and got passed around to 4 different people who couldn't understand English very well, contacted all their social media accounts qith no answers either. 

Absolute disgrace of a company, so I shall be cancelling my contract as soon as the phone arrives 

[gmarkj]

Try using the social media links above @Mac120 as an alternative