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Text message appears to the other side with different number

Maung
Level 1: Joiner
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Hi

 

I bought a new phone from O2 and using my previous number. When I text the messages my original number is not displaying and O2 new phone number is displaying. How do I set this to ensure my number should be displayed. My number is xxxxxxxxxx but people keep saying they received from different number. This number must have been a new number that I purchased a new phone.

 

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MI5
Level 94: Supreme
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@Maung 

Goto settings >phone >my number and change it to your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144409 Posts
  • 634 Topics
  • 27678 Solutions
Registered:

@Maung 

Goto settings >phone >my number and change it to your number.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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Hi @Maung did adjusting your settings resolve this for you? 

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