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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Password problems

I can't get into my O2 app on my iphone. I input my password and it says it's wrong. I try to change it, but it says I can't change it to what I choose - because it is my existing password (I know it's the correct one and want to keep it). It is the ...

Resolved! Data

Why after a year of a two year contract with O2 (for I pad) am I getting messages half way through my billing period telling me I am out of data? I use my I pad for looking at my e-mails, face book and reading/sending messages, I am elderly and am do...

Resolved! recieved txt

I received a txt today as follows:- "we are unbale to process your lastest payment, imodrer to avoid fees please update you imformation via. [personal details removed]. I have taken this as a scam. the mobile number quoted in via txt is [personal det...

Resolved! My first bill says 'paid' but I haven't paid it yet?

As above really, my first bill says paid and I haven't paid it yet? What does this mean? I tried to ring up O2 but the person I spoke to didn't speak English very well so I couldn't understand. Any help appreciated thank you.

Resolved! wrong device shown in my O2 account

The wrong device (and IMEI ?) are shown in my account since I changed my phone and had to use a new SIM which was changed to my original phone number. How do I get the account device details changed to show the new phone details?

When does my contract run out

Hello, can you let me know when my contract runs out please.

Security code

Hi I don't remember my security code. Can you please tell me how can I find it or how to change it?

Resolved! O2 Accessory order

Hi, I have a similar problem to this thread: https://community.o2.co.uk/t5/Other-Products-and-Services/Cancel-accessory-order/m-p/1128036#M30775 I ordered an apple pencil Gen 1, and it said it would take up to 3 weeks to collect from store (delayed)....

Resolved! Cant find all my phones in my account

I have 4 phones with o2 but only 1 is showing on my account? I can upgrade 2 of them now and need to as my kids have broken theirs! Help

o2 Customer Service

How do you get to speak to a human at O2?

O2

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