Text code

[Rob181282]

Dear sirs, despite numerous attempts I have not received a code that you indicate you are going to send me to sign back into my account.

[MI5]

@Rob181282 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[pgn]

When the code is sent, you get the option, if more than one number is present, to select the number you want the SMS to be sent to.

If this is not happening, despite the correct number being selected, @Rob181282, try the tips here Guide: Text Message Tips (not sent or received) and meantime see if the MyO2 app lets you get into your account, and check your details to confirm the correct number is registered. You can also add a second number if it helps, as here: 

https://community.o2.co.uk/t5/My-O2/OTP-OTAC-to-Log-in-to-MyO2/m-p/1719280/highlight/true#M26283

(Screenshots in there are from Web version of MyO2, this section in the app should work as well, from Account at foot of screen, then the eady-to-miss View all details from the next screen!)

Good luck, @Rob181282.