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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My account

I cannot log into my o2 account on the app and when I log in on internet browser it does not show me my bill or useage

Resolved! cancel plan

i want to cancel my plan and get a pac code

Resolved! Replace of sim card

Hi I have lost my SIM card can you replace me the SIM card with same number *********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

my 02 app has never worked and now my phone is no longer working I'm wanting to sort this

My 02 app has never worked it says it has never been activated now my contract has ran out I can't sign in to my 02 to sort this and I need a phone that works.

Resolved! Age restriction

Remove age restriction please

Can’t use SIM for the code given

Hello, I live abroad and have an outstanding bill to pay. When I enter my sim into my phone to get the code to log in to my O2 to pay my bill, I get no signal so therefore don’t get the message delivered for the code any chance it can be changed to e...

Resolved! pac code

I need a pac code to leave o2

Adding mobile numbers to my account

I used to have 5 mobile contracts with Virgin Media, all under one account in my name so I could see all of the usage in a single dashboard. When the accounts were migrated to O2 three accounts were kept together in one place, the other two were kept...

Resolved! Amazon Prime Extra

I am trying to activate the amazon prime extra but it says 'Activation Failed'. 'This account is not eligible for this offer'. I only have 11 days left to claim it.

Resolved! Abroad for a long time, can I use o2

If I am working abroad for a long time, can I use O2?I’ve heard that if you don’t return to the UK for two months, your number will be deactivated.I want to know it is true? Or how can I use O2 abroad?

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