Unable to Make/Receive Calls/Texts PAYG

[brozywozy]

Hi Peeps,

I moved my number from O2 Business to PAYG, but have been having terrible trouble trying to get it set up. O2 customer service migrated my number from Business to PAYG,  I ordered a new SIM card & did a SIM swop. The SIM registered on my phone, but I am unable to make/receive calls or texts. I have spent hours on the phone to O2 trying to get this resolved but no avail. I tried putting the SIM into another phone and it doesn't work either.

Anyone have any idea how I can get this resolved?

TIA

[MI5]

@brozywozy 

Assume you have topped up Guide How to Top Up (PAYG) ?

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2