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Unable to Make/Receive Calls/Texts PAYG

brozywozy
Level 1: Joiner
  • 1 Posts
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Registered:

Hi Peeps,

 

I moved my number from O2 Business to PAYG, but have been having terrible trouble trying to get it set up. O2 customer service migrated my number from Business to PAYG,  I ordered a new SIM card & did a SIM swop. The SIM registered on my phone, but I am unable to make/receive calls or texts. I have spent hours on the phone to O2 trying to get this resolved but no avail. I tried putting the SIM into another phone and it doesn't work either.

Anyone have any idea how I can get this resolved?

TIA

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MI5
Level 94: Supreme
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@brozywozy 

Assume you have topped up Guide How to Top Up (PAYG) ?

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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