Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! I ordered 2 iPhone charger plugs

I ordered two new iPhone charger plugs on the 25th of December and they took the money out of my account but still no email at all?

Lilly2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pay as you go mobile number not used in 6 months

I have a British mobile number with O2 from my working time in the UK, and I haven´t used it for more of 6 months. I´ve tried to recieved a message for activate other account, and I can´t do it, because it seems that the number is not operative. Coul...

Resolved! Roll over data

I never got my roll over data this month 

Andrew108 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Payment possible with a non-UK credit card?

Trying to top up my new pay-as-you-go O2 sim card with a non-UK credit card - but seem not to be an option? Called customer service who directed me to this site. Checking /searching on similar posts dating back in time to 2014 it seems that this was ...

Frankie3 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! On classic 3-2-1 do you have to top up at least every 6 mths?

or your account is closed and you lose your number? That's what someone told me last night but i don't remember reading it. in the terms. Probably an unlikely scenario but i'd just like to know so I can tell who told me. Also where does it mention I ...

kuepper by Level 1: Joiner
  • 8 replies
  • 0 kudos

Changing registered device

I have text and web pay as you go, plus a bolt on which costs me £10 a month ....because our broadband and WiFi were down for a week I had to use all my data on my tariff .... adding extra money didn't make any difference just added to a total and I ...

Valerie by Level 2: Apprentice
  • 3 replies
  • 0 kudos

Resolved! PAYG Top-up Requirements

I have an O2 basic PAYG phone, which is our house's emergency phone.I am aware that must make a chargable activity at least once in any 6 month period in orderthat iit is not disconnected.Can you please confirm that there is no additional requirement...

Joanne987 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! O2 rewards

I'm just wondering it says I have earned some O2 rewards since Oct 1st but says I have none to claim/save but also says you need to save them by Dec 31st will I get access to the rewards after Dec 31st or will they disappear I just don't want to lose...

Malakai by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data rollover

I'm pretty sure my PAYG data isn't rolling over each month, but I'm not sure how to check this - is there a way to check my previous balances of data before the monthly renewal?

KMB by Level 1: Joiner
  • 2 replies
  • 0 kudos