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Rob181282
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

Dear sirs, despite numerous attempts I have not received a code that you indicate you are going to send me to sign back into my account.

 

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MI5
Level 94: Supreme
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Registered:

@Rob181282 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 76: Forum Legend
  • 37375 Posts
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Registered:

When the code is sent, you get the option, if more than one number is present, to select the number you want the SMS to be sent to.

If this is not happening, despite the correct number being selected, @Rob181282, try the tips here Guide: Text Message Tips (not sent or received) and meantime see if the MyO2 app lets you get into your account, and check your details to confirm the correct number is registered. You can also add a second number if it helps, as here: 

https://community.o2.co.uk/t5/My-O2/OTP-OTAC-to-Log-in-to-MyO2/m-p/1719280/highlight/true#M26283

(Screenshots in there are from Web version of MyO2, this section in the app should work as well, from Account at foot of screen, then the eady-to-miss View all details from the next screen!)

Good luck, @Rob181282.

1000019615.png

 

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