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Switch Up "Get Started" button not working

StooPittaway
Level 1: Joiner
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on ‎03-09-2025 15:45

on ‎03-09-2025 15:45

Hi all, 

I am trying to do Switch Up online.  I didn't realise I could before now, I've already used Switch Up a few times (last time was a year ago but in store).  

 

When I go to the page and there is a button that says "Get Started" I click on it and nothing happens.  Doesn't start loading or anything.  I left it a couple of days and still the same.  Tried changing browsers, tried it from my phone instead, but still the same.  

 

Does anyone have this problem or does anyone know why it's not working at all? 

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Enlli
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on ‎03-09-2025 15:53

on ‎03-09-2025 15:53

Not sure but we tend to advise people to do Switch Up in store. We get plenty of stories where it goes wrong online, mainly to do with returned handsets

In store it's done and dusted 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
Level 79: Lord of the Boards
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on ‎03-09-2025 17:03

on ‎03-09-2025 17:03

@StooPittaway 

DO NOT DO IT ONLINE

 

Do it instore, its simpler, instant and a lot less hassle, and the contract is wiped clean there and then


I repeat GO TO A STORE

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎03-09-2025 17:07

on ‎03-09-2025 17:07

Just in case you missed it @StooPittaway 

Go in store wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 67: Unsung hero
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on ‎03-09-2025 18:48

on ‎03-09-2025 18:48

Maybe o2 have realised that trying to do it online causes nothing but hassle for themselves and headaches for customers @StooPittaway ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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StooPittaway
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on ‎04-09-2025 09:24

on ‎04-09-2025 09:24

You know what, I'm not saying the responses have swayed me at all, but I might go and do it in store 🤣

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MI5
Level 94: Supreme
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on ‎04-09-2025 12:55

on ‎04-09-2025 12:55

@StooPittaway 

😂 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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