Spend Cap on my Monthly Payment Account

[TlauNet]

Will someone show me how to increase the Spend Cap amount on my Monthly Payment account.

ThE O2 website gave all comments about Spend Cap BUT fail to instruct a customer how to do it by login his (I.e. mine) MyO2.

HELP !

[MI5]

@TlauNet 

Guide: Spend caps on O2 

[O2Lauren]

Hi @TlauNet 

You need to call customer services which is 202 from your phone.

Thanks

[TlauNet]

They cannot be reached.

[jonsie]

You need to keep trying. Around 8am is the best time

[MI5]

@TlauNet 

You need to keep trying I'm afraid

[O2James]

If you have the my o2 app, you may be able to change the spend CAP via this method.

[MI5]

@TlauNet 

Unfortunately, only customer service can add or alter spend caps as per my guide posted above.

You could try to contact them via Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[gmarkj]

---

@O2James wrote:
If you have the my o2 app, you may be able to change the spend CAP via this method.

---

We have tried that before James, but it only takes you to another page to say call customer services...

[O2James]

Apologies, customer service is your only other port of call, you could try to reach them on via Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823