Unable to pay my device balance

[Kayd]

I need help paying off my device balance.

I need someone from O2 to call me, my number ends in 1022 and address is WV10 9LT. 

I have been on call with different agents today I other to pay off my device balance. I am unable to as David whom I spoke to last says he can't help me  since the system is not accepting the payment.

I was told a lie by the customer service person that the issue is from my bank. After I put a call thru to my bank, it was clear there was no attempt to take the payment from my account.

O2 keeps making accessing the service I need difficulty reach.....All the customer service I reached out to aren't helpful....especially David who hanged up the phone on me......I wasn't rude pls note....

My number ends in 1022 and registered postcode is WV10 9LT.

[Bambino]

@Kayd 

This is not O2. This is a customer community. No one will call you.

You need to speak to the Payment Management Team on 0800 902 0217/0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Also see this guide: How can I pay my bill? (o2.co.uk)