Re: Recent charges

Syllabus1 · ‎10-08-2021

Hi does anyone have an update on wheh recent charges are going to be back in my o2 please.it’s been two weeks now ?

Bambino · ‎10-08-2021

I'll pass that question to our admin. @Martin-O2, @TheresaV, @LukasB can you please advise @Syllabus1?

I DO NOT WORK FOR O2

TheresaV · ‎11-08-2021

Thanks for the tag @Bambino

I am afraid we are still looking into this @Syllabus1. However, I will make sure to update you once there are any news. Thanks for your patience in the meantime 🙂

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gmarkj · ‎25-08-2021

Any update on this @TheresaV @LukasB ?

It's been two weeks since this post but longer since the page was available...

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TheresaV · ‎25-08-2021

I am afraid not yet @gmarkj, but we are definitely on it. Apologies for the delay and thanks for your patience

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

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Sam21 · ‎01-09-2021

O2 service is not good as it use to be. 6 weeks later and still not resolved and this is not the first time this has happened.

gmarkj · ‎07-09-2021

Any news on this @TheresaV?

As well as being inconvenient we tell people to look at recent charges to see if community rewards have been added...

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Link to our guide on how to contact them can be found here

TheresaV · ‎07-09-2021

Not yet I'm afraid @gmarkj @Sam21 but we are expecting a fix very soon. Again, our sincere apologies for the delay, this has turned out to be a rather tricky one but hopefully we will have it all back and running soon!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Gemma19 · ‎08-09-2021

Hi Theresa

Have you got an update as to when this will be resolved?

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