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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Bolt ons not showinf

Hi,When I log onto the app or online to try and top up data it says this information can not be displayed. I need to buy extra data but can't as there's an error.

Resolved! Struggling with bill can I pay double next month

I am struggling with my bill this month can I pay double next month, plus cos I am cut off I can't get in touch with 02

Resolved! How to contact O2 via phone?

I have paid my bills to 02 even earlier this month but since yesterday I can’t make calls from my phone because it says it’s been suspended. I need to speak to the team because this is urgent. I have a vulnerable parent that’s at home, I need to call...

Extra number

I have a contract with O2 and would like to have an additional number which we'll use as a crisis number for local residents as I'd rather that my own personal mobile wasn't displayed on a flyer. I then only need this number to be forwarded to my mob...

My data allowance has suddenly changed.

Hello! Can someone help me. I’ve been trying to contact o2 but no one answers anything.I used to have a monthly contract of 75gb a month, and today I see that I have run out of data and I saw that I only had 25gb and it has ran out in 6 days!! I know...

Incorrect account details

I have an adverse rating on my credit file stating I have missed payments to 02. I have not taken out the contract in question. I have an account number but no phone so whenever I tries to speak to 02 they refused to speak to em as I couldn’t confirm...

Carphone Warehouse upgrade voucher

Due to the agreement with Carphone Warehouse ending, I have been texted a voucher code offering money off a new phone with an upgrade, but when I attempt to use this in My O2 it tells me the code is not valid. I can't seem to find a way to contact an...

sudden upgrade alert

hi there, i just recieved a message from O2UK saying that their agreement with carephone warehouse has ended and that i can upgrade my device. it also mentions O2 will then pay off the rest of the remaining contract early. i just wanted to check if t...

Resolved! Extra phone contract

So far I have 2 phones on contract, one of them is available for upgrade however I want to keep that phone and number but want to add another phone and number how do so do this if possible. Thanks

mms not supported by network

Any idea why I am suddenly getting 'mms not supported by network' message. I don't have a new phone nor have I changed my contract etc

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