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agt_1985 · ‎23-08-2023

Hello. I received an email and a text both thanking me for placing an order I did not place.

The amount charged appears to be £0, is this genuine or has my account been compromised?

MI5 · ‎23-08-2023

@agt_1985

It's a system message generated when customers are moved to the new 360 billing system.

Nothing to worry about.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-08-2023

@agt_1985

It's a system message generated when customers are moved to the new 360 billing system.

Nothing to worry about.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

agt_1985 · ‎23-08-2023

Thank you for the quick reply, what is the 360 billing system?

MI5 · ‎23-08-2023

@agt_1985

It's O2 new fancy system.

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/td-p/1598402/jump-to/first-unread-m...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-08-2023

@agt_1985 wrote:
Thank you for the quick reply, what is the 360 billing system?

It's O2's excuse for everything going pear shaped

It's a new system to replace the antiquated billing system

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

mhaques · ‎23-08-2023

It's an internal O2 change, they are moving all of their customers to a new system, it should not affect you in any way though.

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