Solved: Phone stolen - O2 Community

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Registered: 22-06-2023

My phone has been stolen whilst away in Vietnam. Could I please pause my contract until I am back, to ensure I am not charged extra. Thank you!

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95697 Posts
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Registered: 04-01-2009

You cannot pause your contract

You need to report it stolen to O2 in order to limit your liability for any usage

Guide here

Guide: Lost or Stolen O2 Device? - How to Report it

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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95697 Posts
612 Topics
7137 Solutions

Registered: 04-01-2009

You cannot pause your contract

You need to report it stolen to O2 in order to limit your liability for any usage

Guide here

Guide: Lost or Stolen O2 Device? - How to Report it

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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