Free disney+. Not getting the activation text or email

[Lushnaloves]

Hi just got a sim with the 3 month disney+ included. I have tried 3 times to activate it. i get the message 'We are preparing your extra. We will sent you a text and an email when its ready to activate', but i never receive the text or email. Please help

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

Guide: Adding and removing O2 Extras  

[Lushnaloves]

Thanks for the reply thought as much. Dropped them a message on Twitter an hour ago awaiting a reply. Thanks for your help