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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How can I cancel Disney plus

I can't see anywhere where I can cancel Disney plus

Resolved! Bill

Hi I just want to know how much I pay a month and what day it lands on every month please

Resolved! How do you contact anyone from O2

So I got cut off by O2 and they keep sending me my bill to pay but didn't think it through that I now can't pay the bill as I can't access my app or call them to make a payment and I keep getting messages saying we will think about re connection to y...

Resolved! Wrong name on my account

My wife’s name is for some reason now the name on my O2 account why has this happened? It’s always been my name and we have a family link but her name is now the lead name but it’s my email address and date of birth- how do I change it back to my nam...

Refund

I was supposed to receive a refund for an old mobile account I had with you. I was emailed to call and provide you with my bank details which I did, I still haven’t received this refund and it’s been months.

Resolved! Turn off esim from apple watch

Hi. How to cancel esim subscription

Resolved! To upgrade my plan

I would like to upgrade my contract with phone

Resolved! Data

I have run out of data today and after receiving a text telling me I have used my data I texted DATA to move to a 4GB tariff, which has been accepted but I still need some data so have tried to add a bolt on to cover me unti my new tariff starts 0n 1...

Resolved! 3 months free Disney.

Both my husband and myself have renewed our o2 contracts with 3 months free Disney. Can one of us defer the start date?

Resolved! Bad reception

My reception is always bad when I'm not in the house, lucky if I get 3G, yet travel to Spain and 5G everywhere! So annoying.

O2

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