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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Other person is getting my o2 messages and updates

Hii had a phone call from someone I don’t know, this person is not with O2, is with Tesco he is getting all my updates and messages form O2 is there any chance to remove this person from my updates and investigate how that happened

Resolved! Need to amend the email address username

Trying to amend my username email but it says that the new one is already registered?

Resolved! Amazon prime

How do I cancel Amazon prime?

Resolved! My O2 app

I can't use the app to access my account, it says if I am new it might take 48 hours, I am almost a week now, yet I am receiving the same message, although I contacted O2 help line

Resolved! transfer from virgin

Second time of asking - previous business account cancelled years ago2 x moble on Virgin now transferred to o2Cannot access account

Resolved! Accessing old bills

Is it possible to access (more than six month) old bills through the app? I tried asking the chat service but it seems pretty useless.

Resolved! billing

Id like a breakdown of VAT on all my invoices

Resolved! Topping up without UK Credit Card

How do I top up if I don’t have a UK credit card and cannot get to a store?

Resolved! My 02

I'm unable to log into my 02

Returned a google pixal a7

Hi can someone help me out I returned a mobile back to 02 with a tracking number, received a notification that someone as sign for it , everytime I ring customer service they say it as not been received I have proof that they received it , what can I...

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