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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Where is the chat function in the app?

I got sent to the app in order to char with an agent, downloaded the app went to the Support section but no option to chat here. I end up going back in a circle and onto the bot again. It gives me the link again and i'm in an infinite loop.

Resolved! Terminating My O2 Contract

Hello, Please how do I terminate my O2 contract without been charge?I got the SIM with my Virgin Mobile Broadband package around Feburary on 18-months contract. I keep paying £14 / month for the O2 which I rarely use. Out of the 10GB Data for the mon...

Resolved! App log in

When I try to login in to my 02 app it's saying 02 isn't available to me yet if I'm.new may take upto 48 hours. But iv been with 02 for years now

Resolved! Charged call

i accidentally called a number and was charged money off of my balance i would like it back as i didn’t realise i clicked call and immediately hung up.

Resolved! Change to tarrif

Hello id like to change my tarrif to a deal i have found online, if im unable to change then i will be leaving O2 for the foreseeable.

Resolved! Cannot login to my account

I can't login to my account anymore to see my bill

Resolved! Login issue

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Cancel Extra

I want to cancel Disney+

Resolved! Cancelling unused number

Hi, I currently have three numbers on my account, one of which is an internet number which I pay for but never use. This seems pointless but I cannot find if, or how to cancel or delete it. Can anyone please enlighten me ?

Resolved! Changing the date of my monthly top up

days earlier and make that our new monthly top up date. The automatic assistant does not understand this query. The phone number 4445 only has an answer voice which also does not understand the query. there does not seem to be a way of speaking to a ...

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