My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 7745 Views
  • 1 replies
  • 1 kudos

Resolved! Fraud

Hi, I have just added the pin that you sent me into a website that looks suspicious, can you block anyone using my account with this code?

Joanne17 by Level 1: Joiner
  • 433 Views
  • 2 replies
  • 0 kudos

Resolved! 4g not on

My 4g and everything has been cut off but I have paid my phone bill

Resolved! SMS messages from O2UK

Hi, I’ve received a few SMS messages from O2UK recently which at first glance appear genuine, however include links to a domain that I don’t recognise - https://myo2uk.coI reported the first one to 7726 thinking it was bogus, but after receiving a 2n...

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bobblue by Level 2: Apprentice
  • 2916 Views
  • 6 replies
  • 0 kudos

Resolved! Copy of my bill

Hi, I need a copy of my bill sending to me with my name and address on, how do I get this?

Resolved! Change of address / upgrade

hi there I wondered if someone can help I have recently move house and would like to change my address please

Kelly28 by Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

Can I up my spend cap

Kev6 by Level 1: Joiner
  • 323 Views
  • 1 replies
  • 0 kudos

Resolved! Proof of Purchase

Hello, I have read the previous threads here about obtaining the proof of purchase for a device purchased, however to no avail. There is no option to download any information on 'My Recent Orders', it just shows a few details about it. How would I be...

MS1909 by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! Logging in

Hello, whenever I try and log into my o2 it prompts me to add my telephone number then sends me a code, however once i’ve done this everytime it comes up with “contact number already associated with another user”, how do I get passed this pls? It may...

KD3 by Level 1: Joiner
  • 755 Views
  • 4 replies
  • 0 kudos

Resolved! Phone bill

Hello when I upgraded my new phone in February I got told I would only be paying £20 a month on my contract for the first 6months but that hasn’t been the case I’ve been paying the full £46 why is this?

Can't get app or my02 website to recognise my numbet

I can't get my02 app or site to link my phone number. I register but it just says that I have no o2 products even though I'm on an.o2 phone. I gave up with the app ad it just keeps throwing me out. I just want to view my bills etc., I've been trying ...

Whatname by Level 1: Joiner
  • 357 Views
  • 2 replies
  • 0 kudos