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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My o2

I've had my o2 for a few years now I've not changed my number in about 10 years and all of a sudden its saying I don't have my o2 anymore and I'm not a user of o2

App saying I can't use My O2

I have been a customer for a while and always used My O2, gone on there today and it says I am not yet eligible for it. Any suggestions? I have force closed and restarted and also updated it. Thanks.

Resolved! I keep receiving a one-time passcode to but haven't asked for one, should I be worried about fraud?

I keep receiving a one-time passcode but haven't asked for one, should I be worried about fraud?

Resolved! Regarding my bill

Hello

Resolved! Can’t pay final bill

My contract has ended and I’ve switched my number to a new provider but I still have my final bill to pay. I cancelled my direct debit but now can’t make my last payment, ‘My O2’ account doesn’t have anything on it and whenever I call the payment num...

Resolved! Need to speak to a representative

The only thing that shows in my account is "Manage my 02 wifi account"? I do not have an 02 wifi account? I have a pay as you go phone which I upgraded to the £15.00 so I would have free minutes. That has not happened and I keep receiving texts telli...

Resolved! wheres my account?

wheres my account?

Resolved! New phone delivery failed

My new phone delivery failed and the package is on it's way back to O2. What can I do?

Resolved! Disney Plus O2 extra active and used for two weeks but still not showing as activated

I activated the Extra after upgrading mid-April but despite saying it may take 24 hours to show as Active on My O2, when I log in I still see a banner stating that I must activate the extra before I can use it and the text of the offer states I have ...

Resolved! O2 Amazon prime extra

Hi all I joined O2 last week and selected Amazon prime as my extra which I redeemed on my O2 the same day and it's all working fine with the Amazon prime but on my o2 page it is still saying "You must activate your extra before you can use it" and wh...

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