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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Update billing adress

Hi, I am trying to change my adress and I get an error message saying my bill is breing prepared so O2 can't process my request.Can you please help?Thank you

Resolved! Changing phone and keeping no. & transferring contacts to new phone & diary

I need a new phone - I would like the i-phone mini 13 - but I don't know how to go about this. I need my number, contacts, diary and photos - if possible to be transferred to the new phone. I have a sim card so I don't understand about the esim - wou...

Signal

Why all off a sudden is o2 signal and service rubbish I have been with o2 for many years and never had any problems. When I'm home I have no signal or even not at home. When someone rings they sound like robots or underwater. And the funny thing is I...

Resolved! bills

my air time bill when i had a decvice plan was 36 quid... now apparently my air time is 55 why and how can you just randomly put up my prices.

Unable to access my02 and when foes my contact end

I changed my password and it's asking for my old password and another email address, obviously I can't remember my old password and don't have another email address. This is frustrating, please help, thank you

Resolved! No longer have access to email

I do it have access to my email so cannot setup this ‘NEW’ plan. Need assistance asap

Resolved! My account

Is been more than 48 hours that I put my chip inside my phone,but is saying that my account is not ready yet

Resolved! eSim

Hi How can i get a eSim card

Unable to log in after change from pay monthly to PAYG

Hirecently switched from pay monthly to pay as you go, unable to get into my o2 with the message ‘Account not ready, try in 48hrs, or contact us, etc’ Spent close to 2 hrs on the phone to customer services, the first 55 min call was 53 mins of silenc...

Resolved! How to end prime video with o2

How can I end my prime video charges on my o2 bill please

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