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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! can anyone give me a phone number to actually speak to O2 ?

I need a phone number to speak to O2

Resolved! Phone bill

Hi I’m really unhappy with the service I have received, I called up on Monday afternoon as my bill was over due and I made a promise to pay for Saturday 20th august I will pay the full amount and someone from O2 agreed that, that would be ok and my s...

Resolved! Upgrade

Hi I'm looking to upgrade my phone only please

Resolved! Email address to contact O2

I simply want to email O2. What address do I use?

Resolved! Complaint

From: Yvonne Bird Sent: Tuesday, 16 August 2022, 16:59 To: mycare Subject: Re: Phone bill is currently overdue (xxxxxxxxxxxxxxxxxxxxxxx) Dear Sir/Madam I have spoken on the phone at length with O2 today who have finally explained that the outstandi...

Resolved! 2nd number

I’ve just started a 2nd phone contract / number with O2 but cannot see the bill for it on my original number - how do I get to view both telephone numbers??

Billing.

Hello, I have received my monthly bill and my disney + extra has been added on twice? Its charging me for my current month and a month in advance? I just wondered why this has happened.

Resolved! Name change

How do I change my name and date of birth

Resolved! Holiday

Hi I am travelling to Zakynthos, will I be able to use my phone as usual mover there please?

Resolved! O2 app and multiple accounts

Hi all, I'm hoping there's an easy answer to this....can't seem to find anything definitive on O2's website. I have 2 numbers on my account and the second is used by my other half. Unfortunately they are unable to view their details in the O2 app, a ...

O2

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