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Wifi and 4G calling

Kath30
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on ‎24-06-2023 15:28

on ‎24-06-2023 15:28

I am trying to activate Wifi calling. I have watched the O2 videos, and carefully followed the instructions to switch it on on my iphone but I understand I need to go to MyO2, and switch it on in 'device details'. The problem is I cannot find device details on the website at all, and the customer services person at O2 couldn't help. Can anyone post a screen shot or a link showing me how to access the device details section in MyO2? Many, many thanks. It is driving me a bit crazy.

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pgn
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on ‎24-06-2023 17:07

on ‎24-06-2023 17:07

Here is the view on the older pre-360 MyO2 view: https://community.o2.co.uk/t5/My-O2/Enable-WIFI-calling/m-p/1532900/highlight/true#M15839

 

More to follow, @Kath30 ...

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NoAccountAccess

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pgn
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on ‎24-06-2023 17:20

on ‎24-06-2023 17:20

Cannot find it on the new 360 view of MyO2, you may need to get O2 to enable it for you, Social Media links just below this post, @Kath30 (my account has yet to move to 360).

 

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MI5
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on ‎25-06-2023 17:38

on ‎25-06-2023 17:38

@Kath30 

All 360 accounts have wifi calling enabled by default, so there are no settings in your MyO2 for it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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on ‎25-06-2023 17:58

on ‎25-06-2023 17:58

@MI5 wrote:

@Kath30 

All 360 accounts have wifi calling enabled by default, so there are no settings in your MyO2 for it.

Well whaddya know, @MI5... about time something got easier with 360 👍

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MI5
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on ‎25-06-2023 18:45

on ‎25-06-2023 18:45

Fingers crossed for something.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
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on ‎26-06-2023 16:47

on ‎26-06-2023 16:47

Were you able to get this sorted @Kath30?

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