You will need to get in touch with customer services then @GeoffYates
Either call them on 202 from your mobile phone, or 0344 809 0202 (or 0800 032 1402).
Alternatively message them on social media:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
