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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Changing the date of my monthly top up

days earlier and make that our new monthly top up date. The automatic assistant does not understand this query. The phone number 4445 only has an answer voice which also does not understand the query. there does not seem to be a way of speaking to a ...

Resolved! Bill payment

My latest statement says my outstanding balance was £15.70 but 15.98 taken out

Resolved! Payment

Hello I would like to make a payment for my phone

Resolved! Unsure how to redeem bundle

Hi there, I purchased a Google pixel 7 around a month ago with the deal came a set of ear buds and fit bit that were redeemable after a month, I am unsure how to redeem this, are you able to help?

Resolved! Albania

I’m travelling to Albania…what do I need to do to cover Roaming Charges

Resolved! How do I add another number to my account?

I've got my daughter a o2 sim but want to manage from my account. Can't link the two

Resolved! PAC code

Can you transfer me my pac code please

Resolved! I have found a cheaper deal so i want to end my contract

I have found a cheaper deal so i want to end my contract, unless you can match/beat it

Resolved! payment plan

my 02 bill has changed from £11 t0 £30. Can someone please explain why this has happened when i haven't asked to be upgraded?

Activating a new SIM with my old number

Hello. My contract with you ran out this month, phone is paid for etc, but I ordered a new phone that came with a new SIM (still with you guys, but a different tariff), I've put the new SIM in the new phone and it won't activate, I'm supposed to be k...

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