My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 14717 Views
  • 4 replies
  • 1 kudos

Resolved! O2 app can't access

Just gone over to business sim, still no access to o2 app

1975 by Level 1: Joiner
  • 485 Views
  • 1 replies
  • 0 kudos

Resolved! costs

When I took out my O2 package included with my Virgin package the cost was £25.00. I thought this was for the 18 months of my contract. As everything is unlimited I can't understand why I am being charged what I am.

Richard25 by Level 1: Joiner
  • 418 Views
  • 1 replies
  • 0 kudos

Resolved! Addons to Phone

When did I sign up to Disney + on my phone?

jffoz1 by Level 1: Joiner
  • 607 Views
  • 2 replies
  • 0 kudos

Resolved! Billing

Hello, I cancelled my contract and paid the remaining of my device off in full. Yet I am still being charged, I have had an email stating that I have payments over due. Please can you rectify this.

Sarah94 by Level 1: Joiner
  • 561 Views
  • 2 replies
  • 0 kudos

Payment date

How do you change payment date?

Stef21 by Level 1: Joiner
  • 553 Views
  • 2 replies
  • 0 kudos

Resolved! Sim

I want to change my SIM to £5 SIM only

Resolved! Pending payment

Hi, how long does it take to get the money back on account from pending payment?Thank you.

Resolved! Cancel account

Hi I cancelled this account 17 April and was told June would be final payment but im receiving emails saying I still have outstanding bills. I have no intension of paying this as I already paid to the end of April and the money of May too when I wasn...

LM2023 by Level 1: Joiner
  • 458 Views
  • 1 replies
  • 0 kudos

Resolved! phone france

when I try to phone France +33 809 401 401 the call just ends straight away. How can I phone France from the UK?

Graham10 by Level 1: Joiner
  • 610 Views
  • 2 replies
  • 0 kudos