My account was closed

[Katiejane88]

Hi, dear Sirs, there appears to be a mistake, I closed my account on in January 2023 I have just realise that monies are still leaving my account. I would like a full refund for that period from the close of the account. 

Thank you

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Bambino · Accepted solution]

@Katiejane88 This is not O2. This is a public customer community accessed by anyone. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your address. 

You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

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