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Phone stolen

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Maya3
Level 1: Joiner
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on ‎24-06-2023 11:29

on ‎24-06-2023 11:29

My phone has been stolen whilst away in Vietnam. Could I please pause my contract until I am back, to ensure I am not charged extra. Thank you! 

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jonsie
Level 94: Supreme
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on ‎24-06-2023 12:54

on ‎24-06-2023 12:54

You cannot pause your contract

You need to report it stolen to O2 in order to limit your liability for any usage

Guide here

Guide: Lost or Stolen O2 Device? - How to Report it 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 97299 Posts
  • 614 Topics
  • 7215 Solutions
Registered:

on ‎24-06-2023 12:54

on ‎24-06-2023 12:54

You cannot pause your contract

You need to report it stolen to O2 in order to limit your liability for any usage

Guide here

Guide: Lost or Stolen O2 Device? - How to Report it 

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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