Overcharged for something I haven't used
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on 11-05-2023 09:43
I have been charged an extra £0.54 for the last 2 bills. It is supposed to be for a txt message to the same person. I have not included any photos or anything else in the txt. A refund is due. Can't use the virtual assistant 😕 or get any support from accounts.
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on 11-05-2023 09:57
Have you tried using social media to contact customer services @Help60 ?
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 11-05-2023 10:07
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on 11-05-2023 10:07
How long was the text message, and did you use RCS and include anything that would be converted to a picture.
As that would change the message to a MMS rather than a SMS
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 11-05-2023 10:09
If the sms was over 480 characters it would convert to an mms which is chargeable.
Guide: Accidental MMS Sending and How to Avoid it
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13-05-2023 09:17 - edited 13-05-2023 09:18
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13-05-2023 09:17 - edited 13-05-2023 09:18
As you can see from this post, reclaiming a charge applied for phoning the 08456 O2 Top-Up number (as that is what the Web Top-Up page advises!), you need to persist with O2 Social Media, and they eventually will come back with an answer: https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...
Good luck, @Help60.

