Overcharged for something I haven't used

[Help60]

I have been charged an extra £0.54 for the last 2 bills. It is supposed to be for a txt message to the same person.  I have not included any photos or anything else in the txt. A refund is due. Can't use the virtual assistant 😕 or get any support from accounts.

[gmarkj]

Have you tried using social media to contact customer services @Help60 ?

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[madasaf1sh]

@Help60 

How long was the text message, and did you use RCS and include anything that would be converted to a picture.
As that would change the message to a MMS rather than a SMS

[MI5]

@Help60 

If the sms was over 480 characters it would convert to an mms which is chargeable.

Guide: Accidental MMS Sending and How to Avoid it 

[pgn]

As you can see from this post, reclaiming a charge applied for phoning the 08456 O2 Top-Up number (as that is what the Web Top-Up page advises!), you need to persist with O2 Social Media, and they eventually will come back with an answer:  https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

Good luck, @Help60.