My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! charges

Hi I received the following text... FreeMsg: Thanks for subscribing to New Level Games from BonaFideMobile. Unlimited games FREE for 24hrs & then £4.50 every week until you text STOP NLG to 83463. HELP? 03300535844 or Go to htt...

Charges by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Failed login's

Hi, Recently O2 moved over my account due to a number transfer after getting a new sim. After a lot of hassle for no reason everything was running fine. I also have a different number on the account which my friend uses but the My O2 app won't log in...

w1ls0n360 by Level 1: Joiner
  • 6 replies
  • 0 kudos


Hi could anyone help me i am trying to pay my bill which is due on the 9th april (today) but its sayin my balance is 0.00 any ideas on why this is happening ? Thanks in advance

Zeta1504 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! My 02 app

Hi why my app My o2 does not working ? how i can change tariff ?

Justyna by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Contact number

When it tells me to put in my contact number for the code to sign in i put in the code and it says the contact number is with another user?

Daniel97 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! test

I’ve just placed a order for a new i phone and it should be 30GB and not 15 GB so why does it say this on my 02 account

Sue17 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Contract End Date

Can someone tell me where I can go within my Account online and see when my Sim only contact ends? Thanks Jean

JeanT by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Paying bill on O2 apo

I've been trying to pay my bill since yesterday. To start with it kept saying the app wasn't available to use right now I tried again a few hours later and the app was ready to use. I then tried to pay my bill on the 14th March, everytime I tried to ...

Gordy by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Why can I NEVER top my data up??

Not good enough service for what I (over) pay. Better get it sorted soon or I won't be the only customer you will lose. Let me top my data up. My money. Your 'service a joke!! Sort it now. Losing patience.........

Flipoff88 by Level 1: Joiner
  • 5 replies
  • 0 kudos