My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8066 Views
  • 1 replies
  • 1 kudos

O2 travel

Why have I been charged £24 extra for travel to Greece?

Pain by Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos

My o2 app won’t let me log in

Hello, My o2 app logged me out. I’ve tried to sign back in but it is having problems.

B12P by Level 1: Joiner
  • 814 Views
  • 3 replies
  • 0 kudos

Resolved! Can't access account to check balance

Apparently my account doesn't exist yet it does and it says apparently I am not with o2 yet or no account wait 48 hours when I go sign in on the my o2 app and on the website it says different things. I need to be able to access it as its my main phon...

ArThG01 by Level 1: Joiner
  • 655 Views
  • 2 replies
  • 0 kudos

Resolved! BALANCE

if I have £10 in my account /balance will it leave my account in a month or stay in balance

Resolved! Customer service email address

Has anyone got customer services email address as I need to send an attachment regarding my addresses with O2 on my credit file. Chat through the app or website doesn't give an option and I can't find an email address anywhere. I have sent a message ...

Rhi1 by Level 1: Joiner
  • 4660 Views
  • 5 replies
  • 0 kudos

Resolved! Invalid code

Been sent codes for up to £300 off upfront fees for certain samsung phones. When applying the code in checkout, it states code is invalid. Any suggestions?

Amac2 by Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Resolved! O2 tariff

I get messages on my phone that says my tariff has expired but when I login to get a new tariff it says none are available. As it is I am paying for far more data than I use

Cancelling monthly extras

I'm trying to cancel my monthly extras which is £15 a month I pay for phone insurance as I don't want it anymore.