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Slg1 · ‎03-08-2023

I've just had a text saying my order's gone through but I haven't ordered anything. When I look at the order it just says VAS change £36.97 a month. Am I a victim of fraud?

Breanna · ‎24-08-2023

Would you be able to share a screenshot of the message @Julie57?

Muffin · ‎24-08-2023

I had the first message at1:55pm from O2UK

"Just confirming your order has gone through-thanks. Your order number is NC17943598, and you can check on its progress through My O2: https//mymobile2.o2.co.uk/order-history"

Message 2 received at 2:05pm "Just confirming we've now added your out-of-bundle charges reduction."

I didnt click the link but I have signed into my o2 and it is there in order history ? I havent ordered anything but unsure if this is perhaps due to a rollover? As in, I took out my 24 month contract, 12 months ago today, is this just reconfirming?

Evita · ‎24-08-2023

It happened to me too and I think , that it has something to do with Virgin Media subscription. I got Virgin as my broadband and there is an option to connect o2 account with Virgin. But I did not connect these accounts, so maybe it's automated thing? It also appears that it gives me some extra discounts and boosts for free but I yet to call o2. chatting does not exist any more.

Breanna · ‎24-08-2023

The out-of-bundle is a genuine notification. O2 has told us it relates to the out-of-bundle charges that they would have contacted you about previously. You don’t need to do anything.

Shawna13 · ‎29-08-2023

Just got the same “your order has gone through” text at 6am! Guess it’s not resolved then. There was an email a few days ago about direct debit changing, is it related to that maybe?

ChrisBl999 · ‎05-09-2023

I have just received the below SMS, so it’s still happening. Can somebody at O2 tell us what’s happening….

Just confirming your order has gone through - thanks. Your order number is NC[Removed], and you can check on its progress through My O2: https://mymobile2.o2.co.uk/order-history

pgn · ‎05-09-2023

Enlli wrote:
A cursory look at this thread will tell you it's fine.
All explained in some of the posts above

As noted above, @ChrisBl999 - it is a notification related to changes O2 are having to make as they move people onto their billing system - and is nothing to worry about. Good luck!

Links to O2 Social Media Team here