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Charged twice for rolling plan

HelpNeededDespe
Level 1: Joiner
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Hello! I’m in a bit of a pickle and having trouble getting support on the phone so any help is appreciated. My rolling plan automatically renews and for some reason this month it took the automatic payment but then it said that my rolling plan didn’t exist, so I had to purchase a new one in order to use data, get texts, etc.

Can anyone advise or help? Thanks.

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madasaf1sh
Level 78: King of Kings
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@HelpNeededDespe 

 

This isnt customer services so you will need to contact them on 4445 or 0344 809 0222 and they can help

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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