Old number

[Shaquille377]

Is there anyway of getting a old number back after contract has finished 

[madasaf1sh]

Hi @Shaquille377

The simple answer is no, im afraid as the number dies along with the contract at termination, and then after a certain length of time it will be re added into the pool for allocation.

[O2Karl]

Hi @Shaquille377 

No sorry once the number has been removed from an account it's gone, unless you asked for a PAC code and this has happend fairly recently, but if its a very old number sadly you will not be able to get it back.

Hope that helps.

[Shaquille377]

That's for the reply my contract only ended last month could I still get a PAC code as I need that number to get into my bank account and all my other apps without that I've lost everything 

[MI5]

Should be OK after a month @Shaquille377 

Call customer service Guide: Coronavirus Community Help and Support 

[O2Karl]

Hi @Shaquille377 

As we can not look into individual accounts within the O2 community, the best people to speak to will be on 202 our customer service team.

They can then check the old account and see if it is still eligible to move the number out.

I do hope you get it sorted.

[Shaquille377]

Well I've tried ringing o2 customer service but when I get to the last question it says go to online help dont let me speak to anyone if I lose all my social media and accounts ain't gonna be happy stupid that you don't keep you old number I've paid all my contract payments for my number to be recycled absolute joke 

[Cleoriff]

Use any numbers in the link already given above @Shaquille377 Guide: Coronavirus Community Help and Support 

Press any option to get through, even if it's upgrade or fraud.

[MI5]

Everone has the option to keep their number if they leave @Shaquille377 

You should have got your PAC before leaving O2.

Just for info, the number is only rented to you and will always legally belong to the network. It isn't your number.

[Shaquille377]

On phone to then now 🤞get number back