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Helen15
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

Hi, when I took my sim only out, I was offered 6 months Apple Music, which when I clicked on the link it wouldn’t activate, can you resend please? Also the lady offered me a wireless charger for 19.99, which still hasn’t arrived, can you check my account? 
helen Fletcher 

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Cleoriff
Level 94: Supreme
  • 106403 Posts
  • 790 Topics
  • 5485 Solutions
Registered:

Hi @Helen15 

You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

*The Game Is On*

Girl in a jacket

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Message 2 of 2
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Cleoriff
Level 94: Supreme
  • 106403 Posts
  • 790 Topics
  • 5485 Solutions
Registered:

Hi @Helen15 

You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
72 Views