O2 open nhs discount

[Nikki11]

Hello,

I set up my o2 open in order to get my discount through as I just bought a new phone. The staff at the o2 shop helped me on how to get this set up and as I’ve went in to add the discount it’s saying I’m not eligible? I’m a nhs worker and sent through my payslip so unsure why it’s telling me this can’t be processed. Can you please help? X

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[MI5 · Accepted solution]

@Nikki11 

Check that you haven't got one of the excluded devices.

All info in guide here Guide: O2 Open & Friends and Family discounts - How to sign up