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AP2
Level 1: Joiner
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on ‎26-06-2018 22:25

on ‎26-06-2018 22:25

Hi all, would anyone happen to know why the data allowance section has disappeared from my app? I can’t see how much I have left for the month.. thanks
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MI5
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on ‎26-06-2018 22:27

on ‎26-06-2018 22:27

I'd try deleting and re-installing your MyO2 app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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on ‎26-06-2018 22:27

on ‎26-06-2018 22:27

I'd try deleting and re-installing your MyO2 app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
Level 94: Supreme
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on ‎26-06-2018 22:28

on ‎26-06-2018 22:28

btw, you can always check online until you fix it http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎26-06-2018 22:36

on ‎26-06-2018 22:36

Sometimes a simple reboot of the phone fixes a lot of app issues.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
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on ‎26-06-2018 22:37

on ‎26-06-2018 22:37

It hasn’t disappeared on mine. Try reinstalling like the advice above 

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EmilieT
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on ‎28-06-2018 15:45

on ‎28-06-2018 15:45

Hi @AP2, and welcome to the forum Wave Did you get a chance to try rebooting your phone or deleting/reinstalling the app as advised above? 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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