Solved: Number ported

Phonenumber · ‎27-10-2020

I used a pac number to port my number over to O2 but I have been given a new number. Could you please explain what has happened and when my number will be ported over.

The number is [personal details removed] that I used a pac number to bring over to O2

MI5 · ‎27-10-2020

@Phonenumber

You need to send the form again from here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If you don't get a text back confirming, chase it with customer service Guide: Coronavirus Community Help and Support or 202 if you can get through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-10-2020

@Phonenumber

You need to send the form again from here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If you don't get a text back confirming, chase it with customer service Guide: Coronavirus Community Help and Support or 202 if you can get through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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